Business Operation Management

Course outline of Business Operation Management
I. Introduction to Business

  1. Management
  2. Marketing
  3. Macro Economy
  4. Customer Services
  5. Market research

II. Business Communication

  1. Proposal and report writing
  2. Phone Conversation
  3. Information Sharing

III. Essential Skill

  1. Organizational Behaviors
  2. Teambuilding
  3. Transformational Leadership and negotiation techniques
  4. Organizing Meeting
  5. Presentation
  6. Decision Making
  7. File Management
  8. SWOT & GAP Analysis